Privacy Policy – Three Burrows Adventure Hire

## Privacy Policy for www.threeburrows.com.au

### Introduction
Three Burrows Adventure Hire (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.threeburrows.com.au or interact with our services.

### What Information We Collect
When you contact us or make a booking, we may collect the following personal information:
– Name
– Email address
– Phone number
– Booking details (dates, preferences, etc.)

### How We Use Your Information
We use the information we collect to:
– Respond to your inquiries and provide customer support
– Manage and confirm your bookings
– Communicate important service or booking updates
– **Send you marketing communications via SMS and email** about special offers, services, or events, if you have opted in to receive such updates
– Improve our website and services

### Third-Party Services

#### Google reCAPTCHA
Our website contact forms are protected by Google reCAPTCHA to prevent spam and abuse. When you use these forms, Google’s Privacy Policy and Terms of Service apply, and Google may collect your IP address and other data required to provide and secure the reCAPTCHA service.

#### SMS and Email Communications
We may use third-party providers (such as SMS gateways and email marketing platforms) to send you communications, including booking confirmations, reminders, service updates, and (if you consent) marketing messages via SMS or email. Your contact information (such as your phone number and email address) will be shared with these trusted providers solely for the purposes described above. These third-party providers are required to maintain the confidentiality and security of your information and are not permitted to use it for any other purpose.

#### Camplify Bookings
For peer-to-peer caravan hire bookings, we use the Camplify platform, which has its own privacy policy. Any information submitted for bookings via Camplify is governed by Camplify’s data handling procedures.

### Data Sharing
We do **not** sell or rent your personal information. Information may be shared with:
– Camplify (for booking and payment processing)
– Third-party providers who operate our SMS and email communication and marketing systems
– Government authorities if required by law

### International Transfers
Your information may be processed outside of Australia if required by our third-party service providers, but only as necessary and with appropriate safeguards in place.

### Data Retention
We retain your personal information as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

### Your Rights
Depending on your jurisdiction, you may have the right to:
– Access the personal information we hold about you
– Request correction or deletion of your data
– Withdraw consent to processing or opt out of marketing communications at any time

You can manage your preferences or unsubscribe from marketing emails and SMS by following the instructions provided in our communications or by contacting us directly.

### Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic.

### How to Contact Us
If you have questions or requests regarding your personal information, or if you wish to opt out of marketing communications, please contact:
– Email: adventure@threeburrows.com.au
– Phone: 0434 494 274

### Updates to this Policy
We may update our Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

By using our website and services, you acknowledge and agree to this Privacy Policy, including the use of third-party protections by Google (reCAPTCHA) and third-party SMS and email marketing providers. If you do not agree, please do not use our contact forms or booking features.

SMS Terms & Conditions
By providing your mobile number and opting in, you agree to receive SMS messages from Three Burrows Adventure Hire regarding bookings, service updates, promotions, and other relevant communications.
1. Types of SMS You May Receive
• Booking confirmations and updates
• Service reminders and travel-related messages
• Promotional offers, specials, and news (if you opt in for marketing)
2. Consent
By submitting your phone number through our website or booking system, you consent to receive messages from Three Burrows Adventure Hire. Marketing messages are only sent to users who have opted in and can be opted out of at any time.
3. Message Frequency
Message frequency varies based on your interaction with our services and preferences. You may receive:
• Transactional messages as needed for each booking or inquiry
• Occasional promotions or special offers (if opted in)
4. Message & Data Rates
Message and data rates may apply depending on your mobile plan and service provider. Three Burrows Adventure Hire is not responsible for any charges incurred from your mobile provider.
5. Opting Out
You can opt out of SMS marketing messages at any time by replying STOP to any marketing message. For customer service texts, please contact us directly if you no longer wish to receive updates related to your booking.
6. Privacy
All personal information, including your mobile number, is handled in accordance with our Privacy Policy. We do not sell or rent your phone number. Messages may be sent via trusted third-party SMS service providers who are required to maintain the confidentiality and security of your data.
7. Support
For help or more information, contact us at:
• 📧 adventure@threeburrows.com.au
• 📞 0434 494 274